Cancelling your Takumi Plan

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The English user guide is currently in beta preview. Most of the documents have been automatically translated from the Japanese version. Should you find any inaccuracies, please reach out to Flatt Security.

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This feature is currently available only to selected organizations.

You can cancel your Takumi subscription at any time through the Stripe Customer Portal. Please follow the steps below.

Cancellation Process

1. Navigate to the Settings screen.

   • Go to [Settings] > [Takumi] in the menu to find the link to the subscription management screen.

2. Open the Customer Portal.

   • Click the "Review Billing & Subscription" button in the settings screen.
   • This will open the Stripe Customer Portal, which handles payment processing.

3. Review your current plan and select cancel.

   • When the Customer Portal opens, you will see your current subscription plan.
   • Click the "Cancel Subscription" button in the section for your plan.
     • Note: The exact wording may vary slightly as the Stripe portal display may be updated.

4. Completion of Cancellation Reservation

   • When you see the text "Cancel on (end date of billing period)" in the Stripe portal, your cancellation reservation is complete.
   • Your Takumi plan will be canceled after the last day of the current billing period.

Service Usage After Cancellation Reservation

• Even after completing the cancellation procedure, you can continue to use the service until the end of the billing period.
• After cancellation, all remaining credit balances will expire, and you will no longer be able to use Takumi, even if you had available credits.
• If you want to restart a canceled plan, you will need to subscribe again.

Canceling Your Cancellation Reservation

• You can cancel your cancellation reservation before the end date of the billing period by selecting "Renew Subscription" in the Stripe portal.