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Regarding Workflows

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The English user guide is currently in beta preview. Most of the documents have been automatically translated from the Japanese version. Should you find any inaccuracies, please reach out to Flatt Security.

Notifications generated from policies within the workflow do not reach the notification group​

There could be three types of potential problems:

  1. Problems with the notification target settings
  2. Issues with the notification group settings
  3. Problems with the policy descriptions within the workflow

Please start your investigation following the sequence from 1 to 3. If none of these problems apply, or if the investigation becomes challenging, please contact the service provider (Flatt Security).

Problems with the notification target settings​

If the notification target is Slack​

If you cannot receive messages during the "Send a test message to the Slack channel", complete the configuration, and ensure you are able to receive test messages in the Slack channel.

If you can receive the test message, there are no issues with your notification target settings. However, if you cannot receive it, complete the steps mentioned above, rerun the workflow, and check if the notifications reach the notification group.

If the notification target is Email​

Please check your junk email folder, if you still do not see the email notifications, it could be that the email sending whitelist has not been correctly configured.

In Shisho Cloud, sending notifications to email addresses that are not associated with users in your organization is generally prohibited. As such, simply adding an email address not associated with any of the users in the notification group will not trigger the sending of notifications. If you need to set such an email address as the notification target, it also needs to be added to the email sending whitelist. Please review your settings under "Settings ⚙ > Email Sending Whitelist" and check if your notification email address is included.

For instructions on adding a new email address to the email sending whitelist, please refer to "Sending notifications to an email address not associated with a Shisho Cloud user".

Issues with notification group settings​

Ensure that the expected notification targets are set correctly and that they can receive test messages properly.

If your intended notification targets are included in the notification group, there are no problems with the notification group settings. However, if there is a problem (e.g., the notification target was not included), correct the settings, rerun the workflow, and check whether notifications are received by the notification group.

Problems with policy descriptions within the workflow​

Notifications might not be sent correctly if the policies within the workflow do not generate appropriate Notification objects. To verify that the policies within the workflow are operating correctly, follow the steps below:

  • Refer to the tutorial and check if notifications to the notification group are functioning correctly with a straightforward workflow.
Frequently seen mistakes
  • Incorrectly entering the ID of the notification group

Notifications generated from policies within the workflow do not reach the Slack channel​

There may be two types of potential problems:

  1. Problems with the notification target (Slack channel) settings
  2. Issues with the policy descriptions within the workflow

Please start your investigation following the sequence from 1 to 2. If neither of these issues apply, or the investigation becomes challenging, please reach out to the service provider (Flatt Security).

Issues with Slack notification settings​

If you cannot receive messages during the "Send a test message to Slack channel", complete the configuration, and ensure you are able to receive test messages at the Slack channel.

If you can receive the test message, the Slack channel settings are working properly. However, if you do not receive it, after completing the aforementioned settings, rerun the workflow and verify again if the test message is received at the Slack channel following the same steps.

Problems with specifying the Slack notification destination within the workflow​

Notifications may not be sent correctly if the policy within the workflow does not generate an appropriate Notification object. To confirm that the policies in the workflow are working correctly, validate the descriptions within your test code.

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